About David Perkovic

David founded DP Computing in 1993. With a Computer Science degree and over 25 years of IT experience David has advanced computer, server and networking skills. He has personally designed, setup and administered many Microsoft based networks and likes to share his knowledge via blog posts and Youtube videos.

How To Take Care Of Your Laptop Or Phone Battery.

Batteries are rarely talked about – until they are nearly empty and then we will beg desperately for a charger, hoping to get enough juice to last through to the end of day. Batteries are a miracle of engineering that get taken for granted when full and cursed when they are flat.

If it feels like your battery is running out faster, you might be right. It’s not because of ‘battery memory’ and needing to be cycled (that’s an older battery type called Nickel–metal hydride or NiMh), it’s because the modern Lithim-ion (Li-Ion) batteries in phones and laptops just simply wear out over time.

Using some of these tips will help extend the life of your battery:

  1. Keep your battery at room temperature. Heat is the one factor that reduces a batteries life so try and keep the battery between 20 and 25 degrees Celsius (even when not is use). Check your vents are clear with good airflow, and if necessary, help it out with a cooling laptop stand.
  2. Charge whenever you can. Lithium-ion batteries don’t like all the time being charged all the way up and drained all the way down. Give them a little charge here and there, and they’ll be happy. Also don’t fully discharge a lithium-ion battery.
  3. Think about getting a higher capacity battery. Carrying a spare battery is good but batteries deteriorate over time whether they are used or not so a higher capacity battery may be more beneficial.
  4. Remove the battery when the laptop is plugged in all the time. If you use your laptop all day plugged into the power think about removing the battery and only connecting it when you need to use the battery.
  5. Charge batteries before extended storing: For extended storage charge the battery to around 40 – 50% before storing in a cool place.
  6.  Use energy settings on your device. Think about lowering the brightness on your laptops, tablet or phone screen and use “hibernate” or “sleep” modes on laptops in order to use less battery power.

Yes your battery will wear out over time but you can help it keep its charge by following the above steps.

When and Why You Should Use Remote Support?

Remote Support

 

So much of todays business is computer based and it can be a stressful time when you have computer issues. With computer repair you generally have 3 options:

  1. Have a computer technician come to your site.
  2. Take the computer to a computer repair shop.
  3. Allow a technician to remotely connect to your machine.

Some people can be a bit unsure of allowing remote access so we have put together some pros and cons of remote access.

Benefits of Remote Support

Speed: If remote repair is a possibility, your technician can connect via the Internet and fix your issues in no time. If the issues is only minor you may choose to just leave your computer turned on overnight allowing the technician to fix the issue overnight. Without a remote option you need to juggle time in your diary to drop the system off at a store or work with  a technician to find a suitable time for them to come onsite.

Convenience: Rather than waiting on a tech to arrive at your site or having to lug your computer to a store having a technician quickly and easily remote in to your computer is a god send.

Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, and not hardware issues. It is not possible for the technician to swap out a failed part remotely, and unless you are confident in your own repair skills, guided physical repair isn’t very viable.

Sometimes the problem is caused by a device connected to the computer. The technician may be able to walk you through correcting some of these minor problems yourself but most invariably require a physical call-out or taking your computer in-store.

Connection speed: A slow or unstable Internet connection makes a remote repair take longer and increases the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to provide a close to real time experience to see responses as if they were sitting at the computer.

Accessibility: If your Internet is down or the computer has trouble connecting to the Internet a remote technician can’t log in at all. This includes issues such as a ‘blue screen of death’, boot failure and Windows load failure. As much remote support is a great idea being able to log in to the computer is vital in the remote repair process.

For a fast response remote support is ideal but sometimes an issue can’t be solved remotely. In the event the remote repair is unsuccessful the technician now has a better idea of the problem and can speed up any on-site or in-store repairs. Remote support is the best option for many repairs and can get your computer working again with minimal disruption.

Remote access can be used on a case by case basis with users initiating the connection or an agent can be installed on your machine allowing the remote technician access without any interaction from you. We provide both types of access, please contact us on 08 8326 4364 or support@dpcomputing.com.au for further information.

Internet Lingo 101 – A Cheat Sheet for Beginners

Internet Terminology 101The Internet is growing and changing so fast that even the dictionary has trouble keeping up. Here are some common terms that are helpful to know.

Browser
A browser is a software program that lets you view web pages, videos and other online content. It’s a core requirement of going online, as it converts the computer languages HTML, Javascript and XML into a readable form.

Popular browsers are Google Chrome, Safari, Firefox and Microsoft Edge – Internet Explorer has been superseded by Edge and due to security issues is no longer recommended.

Email
Electronic mail (aka email or e-mail) is a typed message sent from one person/business to another via the Internet. Email is usually delivered to the recipient quite quickly (sometimes in seconds) but can take up to a few hours or longer.

To read and write email you will need a program such as MS Outlook or access to an email service such as Gmail or Outlook.com (usually through a browser).  Most emails are in the form of letters, newsletters or catalogs and are often written with a more casual tone. Email can include text, links to the internet and images but can only include video and sound as an attachment.

Firewall
A firewall is a security measure designed to act like a bouncer to your network. It can be both a hardware or software device. When an unauthorized user attempts to gain entry, the firewall blocks their path and refuses their access.

HTTP and HTTPS
These are acronyms for the rules of how data is transmitted across the Internet. The actual mechanics are incredibly complicated, but the terms have one very important distinction – the s on the end.

HyperText Transfer Protocol (HTTP) describes how the images, text and links ion a webpage are transferred across the Internet.

HyperText Transfer Protocol Secured (HTTPS) means the page has an added layer of security to hide your personal information from hackers. Data sent through pages with this prefix are securely encrypted before transmission.

IP Address
Every device directly connected to the Internet is assigned a unique IP address to identify itself. It is used to make sure that when you request a page or document it is sent back to you. Your IP will look something like ‘202.9.64.55’ and may be referred to as fixed or dynamic IP address.

ISP
Your Internet Service Provider (ISP) is the company that allows you to connect to the Internet. You usually connect to them through a hardware device such as a modem or router. They can also offer extra services like email or web hosting.

Malware
Malware is the short form of the phrase malicious software. It is a broad term used to describe viruses and other software that performs a function that you don’t know about. Malware can trick you into paying money, take control of your computer, be used to launch attacks against other computers, steal your private details or break your computer in some way. Instead of listing each specific threat separately you’ll commonly see them lumped together under the general term ‘malware’.

Router
The traffic system for your network the connects computers and devices within your office or home and acts as a basic defensive gateway to the Internet. These hardware devices can be wired or wireless and allow you to share one Internet connection amongst all the computers and devices in your office or home.

Social Media
A term to widely describe all the websites and applications that let you share and interact with others online. To fit this term the site needs to allow user profiles, live updates and the ability to add friends and / or followers.

The most common social media websites are Facebook and Twitter.

Spam and Filtering
Spam refers to any unsolicited email message sent over the Internet. It is the electronic form of junk mail but is also a technique hackers use to trick people into clicking links which may infect their computer with malware.

Email applications are reasonably good at identifying spam and should shift dodgy messages automatically to a spam folder before you see it. Occasionally the filters get things wrong and you may find a relevant email needs to be dragged back to your inbox from the spam folder or allowed through. Filters should also allow for blacklisting and whitelisting email addresses.

URL
Each website has a unique address on the web known as a URL (Uniform Resource Locator). URLs commonly end in .com but can also end in a country specific extension like .com.au or .fr, or more recently, in new and exciting extensions such as .xyz or .me

Let me know below in the comments if you have any other words or want a description for a word or phrase you don’t understand.

 

Four Reasons To Use Anti-Spam Filtering In Your Business

Monitor screen showing spam in the mailbox

Remember the times when spam was obvious and unless you desperately needed a special blue pill they were easy to ignore and delete? The impact on your business was minimal as spam was just an annoyance rather than anything else. Unfortunately spam has now matured into an aggressive threat, marked by sophisticated attacks and rapidly evolving techniques. It is not just random electronic junk mail anymore and is putting a costly strain on your business resources.

How Spam Impacts Your Business

Hackers are now sending cleverly disguised emails to your business containing malware. Once clicked by an employee the malware can infect your computer system or steal your private data. The malware can spread across the entire computer network and beyond – including your clients and vendors. The fact that your employees must pause and examine every email adds hours of lost productivity. Some spam is so convincing that only an expert would be able to visually identify it. Employees are also more likely to miss an important email, either not seeing it arrive at the same time as a spam attack or becoming overwhelmed with the sheer number of emails.

How an Anti-Spam Filter Can Save Your Business

Spam emailEmail clients such as Outlook can perform basic filtering but to rely just on Outlook is not recommended. The best method is to implement a corporate grade filtering solution. Depending on whether you have an on premise or cloud based server an on premise or external filtering options are available. Even if you have an on premise mail server we recommend an external filtering option. An external option stops spam ever reaching your office saving precious bandwidth and server processing time.

Ways in which a spam filter will benefit your business includes:

  1. Block threats before they reach your inbox: The spam filter’s purpose is to block the spam from ever reaching your employees mailboxes. The threat is automatically identified and either held securely or immediately deleted. This is the best way to avoid activating any malware present in spam – as it’s so easy for you or an employee to click on a link in an email that seems authentic and / or important. The effects of that one click may be instantaneous or may lie hidden for months. Removing the email before it is in a users mailbox is a much safer option.
  2. Filter legitimate emails: Real mail needs to be able to stand out and avoid the trash. Anti-spam filtering has sophisticated recognition abilities which block spam only and allow real mail to land safely in mailboxes.
  3. Meet data regulations: Many businesses are subject to strict privacy and data storage regulations, some more so than others. To continue operation, they need to meet conditions including the use of spam filtering to reduce the risk of data breach.
  4. Protect your reputation: You can see how uncomfortable CEOs are when they go public to admit a breach. They must acknowledge that they failed to protect client data or that users may be infected with a virus. Not only do they then face financial loss but their business reputation takes a nosedive. Anti-spam filtering is a simple way to help reduce these types of scenarios.

Filtering has come a long way in recent years, with complex algorithms identifying and catching spam before it becomes a risk to your business. Real emails can now pass safely through without the classic catchcry of ‘check the spam folder’, and businesses can work with greater productivity and more safely than ever before. You need email, but you definitely don’t need spam or the chaos it can bring to your business.

We can block spam and keep your legitimate emails flowing. Call us at 08 8326 4364 or email support@dpcomputing.com.au today!

Is Dropbox Suitable For Your Business?

Dropbox - is it suitable for me?

It seems easy! Install Dropbox and then drag your files into a Dropbox folder and you’ve got yourself a cloud based file storage system that brings your business in line with modern expectations. But then again, maybe not!

Due to its simplicity Dropbox has grown to become one of the main file sharing and cloud storage solutions around. For some businesses using Dropbox can provide good value, and it never hurts when your staff already know how to use the software. In other cases another alternative designed to meet business needs may be more suitable.

When Dropbox is a Good Choice

Micro-sized business: If your business is small with only yourself or a couple of employees.

No sensitive information: This includes personal details of customers, vendors and staff or other proprietary data such as accounting information.

Nobody ever accidentally deletes anything: Dropbox is a syncing service, which means when a file is deleted, it is deleted from all machines. While you can recover the file from the Dropbox website you need to do this within 30 days – which by the time you notice it’s missing may be too late.

If you’re thinking those attributes sound more like a fictional business, you’re not far off.

Dropbox’s popularity in the consumer space has caused businesses to use Dropbox despite the risks. Dropbox is designed for syncing and NOT backup. This means while your data is copied across all connected devices, it is a mirror of the data only – when you delete or change the original file it is immediately synced across devices. If malware infects one machine this can spread between all your connected devices and put all of them at risk.

You may require access control on certain files or folders. Dropbox acts like a free-for-all, the shared files are sitting there available to anyone with access to read, change and copy. You will also miss collaborative editing, losing out in productivity and data resilience as multiple employees overwrite each other simultaneously.

Another issue is – where are your files that are located in Dropbox actually stored? What country, what type of data centre, what countries laws apply, for privacy reasons do you require all data to be stored within Australia or another country? These are all legitimate questions which Dropbox doesn’t have an easy answer for.

If Dropbox makes sense for your business, there’s no reason to change. But if it is clearly not a good choice for you there are multiple corporate grade solutions available. These are designed for specifically for businesses with security, encryption and collaboration controls built in. Rather than the easiest solution which may pose a risk to your business consider implementing a business class scalable solution that meets all your needs.

Call us at 08 8326 4364 or support@dpcomputing.com.au to discuss online cloud storage solutions for your business

Four Steps To A Modern Paperless Office

Paperless OfficeEver since computers were invented people have been talking about a paperless office. But if you are like me your desk is buried in paper, shelves are overcrowded with stacks of documents and there is just enough space for your keyboard, mouse and coffee? Well it is now time to go paperless, not just for your own sanity, but to streamline your entire business. It’s the one move that will save time and space while gaining flexibility for your mobile workforce.

When you’re ready to move to a paperless office, consider these 4 steps:

  1. Leverage the cloud for storage and search: Research the cloud and see how you can implement in your business. Documents can be uploaded, viewed and edited only by those with permission. There are free options like Google Drive and Dropbox right up to corporate grade solutions like Soonr (which is what we use). Some solutions provide functionality that easily enables you to find files using search functions, and no longer need to remember whether it was filed by name, subject or category – just enter what you need and let the system locate it for you. Then simply edit, share or email the file as required. No more filing cabinets or archive rooms, just clutter-free workspaces, room to breathe, and possibly even lower overheads now that you could fit into a smaller office space. Cloud based file storage also allow remote access, perfect for working on the go or telecommuting staff. Access files at any time using your secure login, on any device, from any location.
  2. Provide training across the board: Ongoing training is needed to ensure all workers are up to speed with the new system and the way you’d like things done. This is also the best time to set standards for file and folder names, new collaboration norms and security protocols. Long-term adoption requires cooperation from workers at all levels of your business and training for everyone will go a long way towards its success.
  3. Scan necessary papers: Unless you are a new business you will probably need to scan a lot of your old paperwork. Most office grade multifunction printers offer double-sided feed scanning, thus you can quickly scan papers into the system and then dispose of the paper. Alternatively, you can obtain special scanning hardware like the Fujitsu Scansnaps. If you still need a fax machine consider a fax to email service or see if your fax machine can be set to accept digital files only. File will scan to quite a small size, so running out of hard drive space shouldn’t be a concern.
  4. Prioritize backups: Once you have digitized your files you don’t want to lose them so you best have a robust backup system – including a regular off-site backup. Treat your backups as a vital insurance policy, so that your files are readily available and intact if required. Use your backups to address any issues as soon as they arise and keep your new paperless files well-managed and secure.

Ready to go paperless? We can help. Call us today at 08 83263 4364 or at support@dpcomputing.com.au.

Top 5 Reasons To Upgrade Your Network

Computer NetworkYou have worked hard and your business has grown at lightning speed. Now that you’re sure everything is on track to succeed but are not sure of how IT can provide a meaningful benefit to you business.

Here are the top 5 reasons to call in the networking professionals to check out your IT and network so that it is running and improving productivity in your business.

Speed: Transferring a large file across a network can cause lost productivity as time is lost waiting. As a small business this lost time was negligible, but as your business has grown, so has the wait time. It may only be 5 minutes a day but with roughly 260 work days in a year, that 5 minutes a day turns into 21 hours. The impact of this lost time causes breaks in workflow and concentration that can almost double the time off-task. To speed up things employees store files on their local machines which aren’t backed up leading to other issues.

Efficiency: Almost every business requires employees to share files. You may have gotten by with a simple setup and minimal or no security, but as your workforce has grown, so has the load on the network. Each computer, storage drive, printer and other networkable device adds further load onto your network – resulting in a slow transfers, errors, time off task, and even faster hardware failure. A professionally designed network will give your employees a central file storage location, with the added benefit of automated backups. No more losing hours of valuable effort or surprise file corruptions, just a scalable, secure server with smooth and efficient transfers.

Collaboration: Employees often need to work together on the same documents. Previously, this required them to take turns, waiting until someone else was finished before the file was available. With a modern network setup, collaboration becomes an organic, profitable way to work. Employees don’t even need to be in the same physical location, opening up opportunities for remote collaboration.

Confidentiality: Every business needs to keep at least some data confidential. Whether they are trade secrets or accounting data you need to have complete control over who sees what. Your IT professional will be able to establish a setup that meets your business’ unique needs. Perhaps the CEO is able to see everything, sales staff can only see sales data, and accounting can only see accounts. Access can be set based on name, department, role or go further and require passwords for certain folders.

Flexibility: Expand your connection flexibility with wireless networking for employees who are required to roam within the building, Virtual Private Networks (VPNs) for those working at home, or even cloud based file sharing for those who work offsite or in different locations. A good network setup will always support the way your business works, now and in the future.

Your ability to securely share, store and transfer files will be one of the key contributors to continued growth. The speed, efficiency and flexibility you build into your processes now will save you time, money and future frustration. It’s time to celebrate how far your business has come by looking to the future, with a robust, scalable network that supports your vision.

Give us a call at 08 8326 4364 to discuss your new network.

Top Ten Tips To Stay Safe Online

Are you worried about staying safe while using the Internet?

Then check out our great tips on how to stay online by clicking the link below.

The articles go through the following topics:

  • Secure you device.
  • Shop safely with trusted sellers
  • Learn the markers of a secure site.
  • Use a safe and protective payment method
  • Think before you share
  • How to tighten privacy settings
  • What to use a a passphrase
  • How to check the senders email address
  • Check the URL.
  • How to outsmart fishing attempts..

Click the link below to access our easy to print PDF with the tips.

Top 10 Tips to Stay Safe Online Guide

If you have any questions please leave a comment below.

What is the “Internet of Things” or IoT?

You arrive at your home or business and the door unlocks because it knows who you are. The lights switch on automatically and your favorite music begins to stream gently through the room. It’s already the perfect temperature, and as you head to your fridge, you notice an alert on the screen reminding you of a meeting.

It may sound like a scene from a movie but it is actually reality today thanks to the Internet of Things (IoT). Almost anything that can be turned on or off is now able to be connected to the internet. An new industry has been created to help users create a custom experience designed around their unique needs. Electronic locks, lights, healthcare wearables and household appliances are just the beginning. IoT goes beyond devices you can use to surf the web – it’s a global revolution.

Adapters can transform even the most random appliance into a connected gadget and  add new layers of functionality. Cloud software is creating connections, resulting in not just a new experience, but a new way of interacting with the data produced. It may all seem futuristic, but IoT is less about technology and more about enhancing relationships between people to people, people to things and things to things.

Millions of people are already wearing a Fitbit to track steps and calories and others are letting their fridge order groceries! The practical applications are almost endless and include:

  • GPS trackers on pets.
  • home security via webcam.
  • patient monitoring of blood pressure/heart rate.
  • weather monitoring.
  • remote power points.

No more worrying all day if you left the iron on, just push a button on your phone and know for sure it’s turned off.

Of course, with all this comes security risks. The idea of having your toaster hacked is a bit mind-boggling but any technology connected to the internet is open to exploitation. The webcam that allows you to monitor your pets may also allow other people to glimpse inside your home – but only if it’s not secured properly. Unfortunately, it only takes one small gap for a cyber-attack to get through, and once in all connected devices may be at risk.

Having your lights taken over by a far-away prankster may seem like a small risk, but gaps may allow them into your computers, phones, tablets and other devices too. This is the part the news reports and movies skip over – the networking protections that exist in the background, shielding against attacks.

Taking the time to properly secure your IoT device is essential to making sure you get the whole, happy future-tech experience. We’re big fans of the potential of IoT and can’t wait to see what comes next!

Do you have an IoT device that needs securing or would like to learn more? Give us a call on 08 8326 4364 to help.

Windows Vista End-of-Life: What This Means For You

Windows Vista End of LifeJust like what happened with Windows XP the life of Windows Vista is coming to an end. On 11th April 2017, Microsoft will cease all support and security patching. Naturally if you are a current Vista user this wouldn’t be good news and you are not exactly leaping for joy at this news!

Vista won’t stop working on this date but there will be a higher chance of security issues. While you’re watching the count-down and thinking about scheduling an upgrade cyber-criminals and hackers are making plans of their own.

As soon as vulnerabilities surface Vista users will be wide open for attack.Thus even the most stalwart Vista user should upgrade, as continued use will expose your computer to risks. These risks include:

Security risks: Gaps exploited during the Vista lifetime have already been patched but there are many more just waiting to be discovered. Hackers are extremely fast to exploit newly-discovered vulnerabilities and without Microsoft working just as fast to close them, the risk increases exponentially every time you turn on the computer. Antivirus software may not even help you here.

Compliance risks: Many businesses are subject to a variety of compliance conditions some of which require them to run an operating system that’s regularly patched. For those working with sensitive, financial, legal or private data, this is even more important. Continuing to use an unsupported OS places the entire business at high risk.

Software incompatibility: New applications are created for current operating systems. This means you probably won’t be able to upgrade past the software you now have. This will further open your systems up with security holes that aren’t being patched for third party applications..

No support: Vista mainstream support was stopped back in 2012 but there were always avenues if you were really stuck with something. A quick Google search or even Microsoft support staff willing to bend the rules; as of 11 April though, that all stops. The only support available will be outdated pieces you can locate with Google, solutions which may send you in circles with no resolution.

Windows Vista End-of-Life: What This Means For You

The solution is quite simple: upgrade your computers. It probably won’t be as simple as just updating your current system to though. Due to the age of Vista era machine you will most likely have to upgrade your whole system – hardware and software.

Windows 10 is the latest release and will give your upgrade investment the best value and security. Vista will continue to work after April 11, but every day you use it puts your system at higher levels of risk.

Get in contact by calling us at 08 8326 4364 to upgrade your Windows.