Businesses Top 5 IT Security Problems

Security Problems

In today’s world, companies seem to be having security issues most weeks. These issues relate to 5 main problems. Is your company guilty of any of them?

1. No Backups

A shocking number of businesses do not back up their data properly. According to market research company Clutch, 60 percent of businesses who suffer a data loss shut down within six months.

Even with companies that think they are doing their backups correctly they never regularly test those backups. It is a step that businesses miss surprisingly often\ so don’t be that business that only finds out that their backup isn’t working when it is already too late.

2. Being Reactive and Not Proactive

Technology is changing on a daily basis. Attackers are always working on new ways to break into businesses, hardware is evolving faster than most of us can keep up and old systems fail due to wear and tear. A huge number of businesses wait until these issues impact them directly before they respond. This results in higher costs, longer downtime, and harder hitting impacts.

By responding to hardware warnings before it fails, fixing security holes before they’re exploited and upgrading systems before they are out of date: IT can be done right. Being proactive about your IT needs means systems do not have to break before they are fixed. This results in less downtime, fewer losses and lower IT costs for your business.

3. Poor Passwords

A surprising number of people will use weak passwords to secure their accounts. Even more will write down their passwords on a post-it note right next to the computer. In other cases many people have no passwords at all! Strong passwords act, not only as a barrier to prevent unwanted entry, but as a vital accountability tool too – when system changes are made it is essential to be able to trace back to the account that made that change.

With an weak or insecure password tracking the individual responsible for reports or accountability becomes impossible. This can result in both auditing disasters on top of technical ones.

4. Little or No Staff Training

People are commonly the weakest link when it comes to IT security. Implementing IT security can be a bit like having state-of-the-art locks on a door propped open with a milk crate when staff aren’t trained to use that lock.

Often businesses can justify spending big on security hardware and software but spend zero dollars on training staff to use them. In this instance, a little goes a long way. Security training can help staff to identify a threat, stop it at its entry point and avoid any issues that may have occurred if the staff member hadn’t had any training.

5. Weak Data Controls

Some companies take an ad-hoc, fast and loose approach to data storage. Often crucial  data is spread across many devices, copied needlessly and even left unsecured. Client data can be found regularly on employee laptops, mobile phones and tablet devices. These devices are prone to being misplaced or stolen along with any data they contain.

Most companies focus on the costs of devices and hardware purchased for the business. The reality is that the data held on those devices is always worth many times more than the device that holds it. For many firms, their approach to data hasn’t been changed since when the firm was first founded. Critical data is often held on single machines that hasn’t been updated because they hold that critical data. Such machines are clearly vulnerable, outdated and of course prone to failure.

Common problems with simple solutions

Each of these common issues have simple solutions to secure against IT failure. With a professional eye and expertise in the field, every business should be defended against IT issues that risk the firm.

If you are in South Australia and need help securing your IT system, give DP Computing a call on 08 8326 4364 or at support@dpcomputing.com.au.

Have You Been Hacked?

Being hacked is the single biggest fear for most computer users. Many people believe the first sign of strange behavior or errors on their PC is a sign of being hacked. But are hackers really inside your machine, roaming around madly and stealing your information? Or should we be on the lookout for other more subtle signs? What does being hacked really look like and what can I do to help prevent it happening?

There is an important distinction to make between being attacked by a hacker and being infected with a virus or malware. Virus software and malware are automated processes designed to damage your system and / or steal your data. There are of course ways that we can defeat these processes, but what if we are instead being hacked and what are some of the signs?

Passwords not working

One of the first steps a hacker might take is to change your computers login passwords. By doing so, not only do they ensure future access to the machine, they prevent you from accessing the system to stop them. For the hacker, this is a crucial step that keeps them in control. With this in mind, we always want to make sure to keep on top of our own login details and how often we change them.

Security notifications from online services

A lot of online services track which device and location you logged into your account from last. If your account is accessed from a new device or a different country it might trigger an automated email or SMS asking if this new login is from you.

If you have just logged into a service from a new computer, tablet, or phone; receiving an email that asks “hey, is this you?” need not be cause for alarm. If you haven’t, it may be time to investigate further. This feature is a very important part of information security and may be a key first step to identify someone else gaining access to your account.

Bank accounts missing money or strange transactions

The end goal for the majority of today’s hackers is typically to profit from their crimes by taking money from people online. As such, it pays to keep a regular eye on your financial transactions to make sure you know what money is coming and going from your account.

You may see a large sum missing where hackers have attempted to take as much as they can in a single transaction. On the other hand unknown or unusual small transactions may be attackers testing the login details they have, to confirm that they work.

Loss of mobile phone or land line connectivity

Phone interruption is a symptom that few people expect but can occur when hackers attack. Many banks and online services use a security feature known as two-factor or multi factor authentication (2FA or MFA). They do this by sending a code to your phone or app when you log in, you then have to enter this code to confirm who you are.

Hackers can try to work around this by calling your phone provider to report your phone as lost or stolen. During this call, they will request your phone number be transferred to a new sim card or redirected to another number that they control. When your bank sends its regular two-factor authentication code to the number registered, it goes instead to the hacker who then can log in. From your perspective the phone service will simply stop working, so if this happens contact your provider ASAP.

Social engineering

Another technique that may not even include a technical method is called social engineering. Social engineering is when hackers try to obtain confidential information by manipulating people to freely give them this information. This can be done in many different ways. Some examples are:

  • A strangers phones your office and may pretend to be a customer or supplier but asks for personal or confidential information.
  • A person claiming to be a supplier contacts you and asks you to change the bank account you send payments to.
  • Some one attends your premises for some reason but you have no prior knowledge of who they are or why they are they are requesting access.
  • Some one phones and claims to be from the technical department of your ISP or maybe even Microsoft and requests remote access to your computer.
  • You receive an email claiming to be from the boss or management asking you to do something which doesn’t seem right – like purchasing iTunes vouchers or asking to authorize payment to a new supplier.

Keeping vigilant and maintaining security

These are only some of the techniques that hackers can try to use to gain access to your systems and accounts. It pays to be extra vigilant and pay close attention to the signs and signals that indicate you may have been hacked. It may als

If you suspect that you might have been hacked, or would like help to prevent hackers in future and are located in South Australia, give us at 08 8326 4364 and we will improve your security.

Stay Ahead of Your Competitors & Budgets with an IT Lifecycle Plan

IT Life Cycle

All electrical appliances have an effective lifespan and computers are no different. Computers can expectantly fail after years of service or they may become too slow to keep doing the job. Hardware failures and IT issues can cost big not just in physical costs but also in areas such as productivity losses and unintended downtime.

Improving productivity, avoiding unnecessary downtime and lowering costs are the driving factors in which many modern businesses now choose to adopt IT life cycles.

IT Life Cycle

The IT life cycle aims to make IT budgets predictable, manageable and reduce costs across the business.

The process starts with a thorough plan outlining the demands of the business. By looking at how and where equipment is deployed, we can make the most out of the resources throughout the business. One of the first steps is to reduce equipment duplication and under use within the firm.

With this approach, equipment can be scheduled for upgrade or replacement at predictable intervals based on usage and time frames. With a plan in place, the focus of the life cycle can shift to resource procurement. As equipment approaches the end of its lifespan it can be brought in for replacement, repair and recycling. Old hardware and components can often be reused and recycled in new roles as they are decommissioned from their initial role.

By maintaining as many usable parts as possible we help lower costs of keeping efficient hardware in the front line business environment. This approach helps a huge number of businesses keep modern and up to date hardware in crucial roles where it can serve the biggest impact for the business.

Make the most of resources

Computers in busy business environments will always need replacement over time. It is important to plan and prepare for this time to avoid unplanned downtime, unbudgeted costs and losses in productivity. Doing so, helps to plan a regular, predictable IT budget and you are also less prone to sudden financial spikes.

The IT life cycle additionally allows your business to stay on top of software licensing, upgrades and Operating System changes. By moving old and outdated systems from your network, potential security issues are dramatically reduced.

Additional financial security comes from the manufacturers hardware warranties for businesses that adopt the life cycle. As new equipment is purchased, manufacturer warranties provide guarantees about the handling of any hardware issues. Depending on the length of your life cycle this warranty may cover all, or most of the duration of the equipment’s intended life. The extra coverage provides an extra layer of financial protection from unpredictable IT issues.

In control with information

Tracking the life cycle of your own firm provides invaluable metrics about how equipment use and deployment within your own production environment occurs. Armed with this unique knowledge, better purchasing decisions can be made to equip your business with the best tools needed for your success.

Money can be better implemented by getting the important high-value resources to the places in the businesses that need it most – the ones where they will generate the most value for the firm.

A key factor in getting the most from your firm’s IT is making sure the resources put into the company do not sit idly on a shelf or are not used to their full potential. This insight gained from metrics related to the life cycle ensure that management stay fully informed.

A complete picture puts the business management team back in control of its IT by allowing them to choose the best, most efficient and cost-effective time to replace critical systems. Firms can plan replacements and servicing outside of busy periods so they can operate without interruption and know their IT is fully serviced when they need it most.

Future Planning

With a planned, fully prepared life cycle, IT budgets can be prepared in detail for years to come and everything from computer systems to printers can be upgraded on a tightly controlled schedule.

Businesses all over the world have adopted IT life cycles as a way to eliminate unwanted surprises, lessen productivity losses and make the most out of IT budgets. Implementing your own IT life cycle can greatly improve the way your business operates and provide an advantage over your competitors.

If you are in Adelaide, South Australia, talk to us about how you currently do IT planning and we will see if we can make the life cycle work for you. Give us a call on 08 8326 4364 or via email at support@dpcomputing.com.au.

DIY IT, It May Cost More Than You Think

As a businDIY ITess grows the abilities of the firm becomes increasingly hampered by poor IT performance. Staff get caught up fixing IT issues when they should be working on their job. Check out our latest eBook on ways to help solve this and improve your firms productivity and staff morale.

Click here to subscribe to our monthly newsletter and access your copy of this eBook – don’t worry we won’t share your details and you can unsubscribe at anytime.

If you are already a subscriber and would like a copy please email david@dpcomputing.com.au.

You will also receive a free copy of our other great eBooks including the following so sign up now!

  • 5 Reasons Your Business Needs Office365 Today!
  • Eliminate IT Distractions In Your Business.
  • Is Your Old Tech Dragging You Down?
  • Spectre and Meltdown: How you’ll be affected.
  • 10 Tips to Stay Safe Online
  • Digital Transformation – What’s In It For You?

As always, if you want to talk about ways to improve your IT, give us a call on 08 8326 4364 or support@dpcomputing.com.au.

Does Your Office Need Business-Grade WiFi?

Business grade WiFi

In today’s business world, having great WiFi isn’t a luxury – it is a necessity. For some small businesses, consumer grade WiFi may be sufficient (especially if it is not widely used), but with the explosion is usage of mobile devices many find that business-grade WiFi is more appropriate. As companies grow, there becomes a tipping point where business-grade is necessary. So how do you know if your business is ready for business-grade WiFi? Ask yourself the following questions to find out.

How many devices use your Wireless Network?

It used to be that a few laptops connected to your WiFi network, but that is no longer the case. With the rise of portable devices such as smartphones, tablets and other devices  each person may be connected to your wireless network from several devices. Consumer-grade hardware is designed for just a few people (ie the small amount that typically live in a single household) but can not manage larger amounts of users and all of their devices. This is especially true for sustained concurrent usage. Remember that your employees aren’t the only people who expect to be able to connect to your WiFi. One of the first things visitors and customers typically do is look for a WiFi network to connect their smartphones to.

What is the size and area of your workspace?

The number of access points you will need for your business is dependent on the amount of physical space that needs to be covered, the shape of the area, wall material and the number of users / devices. In smaller spaces, consumer-grade WiFi may be good enough. Larger, oddly shaped spaces benefit from business-grade. If your building’s walls are made of brick, cinder blocks, or cement, you likely need more access points than buildings made of other materials. Make sure you have a strong connection from all locations. It is annoying to only be connected to wireless in certain areas of a building and find yourself in a deadzone one step later.

Access points for business-grade WiFi tend to be more powerful and flexible. For example, some business WiFi systems can move Wi-Fi devices from a crowded access point to one that is less busy. By doing this, everyones access remains consistent. If you foresee your range needing to increase, such as renting out more space, it is much easier to add more access points to a business-grade network than consumer-grade one. Businesses that anticipate scaling up soon are better off with business-grade WiFi.

Do you want guests to have the same quality Wi-Fi as workers?

In households, where consumer-grade WiFi hardware is used, all users share the wireless network equally. In a home environment, if children are slowing down the internet with Netflix or video games, it is not a big problem. However, a choked business WiFi can cause a lot of problems. Business-grade WiFi allows you proper network management. You can assign a designated amount of bandwidth to different users so they are unable to clog the entire connection. You can also allow visitors internet access without giving them unlimited access to your local network.

How much does the internet affect your employees’ productivity?

For some companies, workers only use WiFi for a few quick tasks. With these types of businesses, if the internet is slow, it won’t have a big impact on how much work your employees get done and consumer-grade wireless might be a good choice. For other companies where there isn’t much people can do if the WiFi isn’t working well then a business grade connection is essential. WiFi troubles can also lead to frustrated and unhappy workers.

Strong WiFi is a necessity for all businesses. This is especially true for larger businesses that connect a lot of devices (from both an employees and visitors perspective) and have a large work area. Also for those where employee productivity depends on a strong connection. The goal is to keep your business-critical technology running smoothly. Consider carefully whether consumer-grade Wi-Fi or business-grade Wi-Fi is the best choice for your business. When you ask yourself the questions above, the answer should become clear.

If you are in Adelaide, South Australia and your business’s wireless network is struggling then give us a call on (08) 8326 4364 or via email at support@dpcomputing.com.au to discuss a solution.

Should You Repair, Upgrade or Replace Your Computer?

Repair or Purchase New?

Like many things, new computers suffer from wear and tear over time. Our computers are particularly vulnerable as we have placed more and more demands on them every month. New machines are faster, quieter, more reliable and more capable over time. At the same time our own computers have begun to slow and sometimes even stop altogether.

There are many ways to address the problem of a slow PC. Whether frustratingly slow or no longer working; we are happy to take a look at your system. When you bring your computer to us we will diagnose the condition and find a solution that works for you. Often times the simplest solution is the best (and cheapest!). A complex problem may only needs a simple repair to get your computer up and running like new again. Whether a small replacement part, loose wire, or bad connection; we will find and fix the problem to give your current machine a new lease of life.

Many computers come to us running slowly, they take a long time to start up or are freezing when trying to load files. Often owners have reached their breaking point and become convinced that the machine is fit for only the dump. In many cases, the problem can be pinpointed to a bottleneck in the system. A single, seemingly trivial, part can be holding up the entire system and upgrading just that one component can make the whole machine run like new again.

Adding memory can provide extra space for programs to run faster. Adding an updated, faster hard drive (ie a SSD drive) can allow files to be retrieved in an instant. In both cases, a low-cost single component can provide a cost-effective solution that makes an old machine like new again.

Not all solutions are as simple though as your may have a fault. A failure of the motherboard (the backbone of the entire computer) may be impossible to fix. Typically, with the fast-paced and ever-changing nature of computing, a motherboard will only house computer parts that were manufactured around a similar time. A motherboard is almost certain to be incompatible with components built just a couple of years before or after its own design. Sometimes it may be possible to find a replacement board of the same generation that will work alongside existing components. This results in a cost-effective solution that keeps cost down by saving on replacement parts.

In cases where a replacement motherboard is not available, other parts of the computer may have to be replaced at the same time. Often replacement costs in these cases can  exceed the cost of buying a new machine.

We always give advice where it makes sense financially and practically to consider replacing an old machine. Think of the equivalent thing happening with your car. Sometimes a simple, non-expensive component such as the window wiper can fail. While a wiper is crucial to driving in the rain it is silly to suggest replacing the vehicle once it has worn out. A window wiper may be low-cost and simple to replace, but if the engine was to fail the solution may not be quite as simple. Attempting to make an old car as safe and reliable as a brand new model generally doesn’t make any financial or practical sense. Sometimes the best course of action to save money and avoid breakdowns is a new vehicle.

In computing, many of the same rules hold true. We always try to fine the best solution for your needs and requirements.

If you are located in South Australia give us a call us at (08) 8326 4364 or via email on support@dpcomputing.com.au to discuss your computer issues. We will diagnose your machine and advise on the best course of action to get you up and running as quickly as possible.

Is A Slow Network Hindering Your Business?

Slow network?

Few things in life are as intensely frustrating as slow network speeds. Whether accessing shared files, a database or trying to print, waiting for things to happen seem to take an eternity. Worse still, this extra time can keep both clients and staff waiting and get in the way of business productivity.

Every time you save or retrieve files from another computer or network storage device, data is transferred across the network. Depending on your setup, data can fly over the network or trickle between machines. Poor network speeds are often the bottleneck that slows down the entire IT system. If a slow and unreliable network sounds like your office setup then there are many available solutions available where we can help.

Offices often maintain networking hardware that is as old as the premises they are in or the businesses themselves and have been left in place long after their suggested expiration date. If it is not broken then don’t fix it commonly rules as long as some working connection, however slow, still remains.

Even when the rest of the network is capable of ultra-high speeds, a single bad component or cable can bring the entire network to a slow crawl. Even peripheral devices throughout the network can cause traffic to slow. A badly installed device can send out an overwhelming number of messages that spoils other network traffic. Often just one or two small upgrades is all that is needed to unlock the full speed potential of the network.

Some users equate a slow network to slow internet. Moving to a fast Internet speed often can fix this issue.

For some businesses, installing a dedicated server is an ideal solution that can balance the IT workload. Access to shared resources on a single device often benefits the entire organization by eliminating redundancy. A network server is purpose built with efficiency and reliability in mind to keep your business running at full capacity. By pooling resources for everyone to use, work is evenly shared and centrally available to prevent bottlenecks in the system. Reduced network loads, improved efficiency, and faster transfer speeds mean that higher productivity becomes the new normal.

Moving resources to the cloud can work for many businesses too. Where high speed, low-cost internet services are available, moving your work online can be a highly cost-effective solution. Software packages such as Xero, Quickbooks and MYOB offer finance and accounting packages operating in the cloud. Suites such as Microsoft Office offers services for creating and sharing documents through cloud resources. Both packages eliminate the need for many of the network operations that we use every day.

For many applications such as Quickbooks huge databases sometimes gigabytes in size are required. It is these types of applications where the advantage of the cloud becomes clear. To use this locally, a super fast network and server are needed where as in the Cloud this is all handled by the software provider and only require a simple web page interface for each user. Instantly, looking up finances and editing documents becomes as simple as checking your email. With services moved to the cloud, purchase cost and maintenance of expensive local network hardware are reduced too.

A complete network solution that works to make the most out of all the available resources is unique to every business. Only a tailored solution to address your network needs will increase your productivity.

If you are located in Adelaide, South Australia and your IT is starting to get in the way of your business and your network is running too slow, give us call at 08 8326 4364 and we will see what we can do.

3 Reasons Why Everyone Should Have Office 365

Office 365

Microsoft Office has been THE office suite for over a decade, whether it is for business or home usage. Other applications have come and gone, but it is expected that most people will be doing their work in Word, Excel, Outlook or PowerPoint. While many people have their favourite versions of Office, here are three good reasons you should upgrade to Office 365.

1) It is more accessible

Office 365 operates both locally on your computer and in the cloud – which means you can use your Word, Excel, PowerPoint and Outlook from anywhere. This means no more forgotten homework, files you can’t access until you get to work or lost documents. They are all ready and waiting in the cloud, wherever you are.

Another benefit is that the barriers between Mac and PC versions have been erased. It runs on both platforms and on any device – even iPhones, iPads, Android, tablets and many other smart devices. A hefty allocation of cloud storage comes with it too, in the form of OneDrive. Many people have started using their OneDrive to store all of their important data. If needed you can even securely share your files with a simple link, and always have complete control over who sees what.

2) It is more affordable

Previously, there was a large upfront cost per computer and you were stuck with that version until you forked out extra money for an upgrade. For people with more than one computer in their office, this was a very expensive way to obtain software. Office 365 has no large upfront costs, no matter how many computers or devices you need to install it on. It is a small monthly subscription, with no contracts. Depending on your location (as pricing differs across countries), you can have five Office 365 licenses for a whole year, for less than the cost of your previous version.

3) It is always up to date

You are always rocking the latest version of Office. You are not stuck with the one you paid for years ago, like Office 2007, 2013 or 2016. Office 365 is always the very latest. If you are still using an older version, you will be surprised by how much Office has evolved over the years. Gone are the annoying helpers, tacky looking clipart and templates and confusing buttons. Everything is intuitive and easy to use, so you no longer need to take classes or tutorials on how to work it. Even the jargon has been stripped out in favour of human-speak so you can get your tasks done faster. With the latest features, your files also take on a whole new level of professionalism. Plus, any updates, upgrades or patches happen automatically, so whatever benefits Microsoft adds is included in your Office immediately. In the past, when you upgraded your Office version it was often a drama and left your files in a mess. Switching to Office 365 is like a breath of fresh air in this regard, as it’s essentially a sign up and go situation. Older files remain intact, your hard drive doesn’t get cluttered, and you are up and running in minutes.

With Office 365 there is also a home and a business version. In this article we have only talked about the actual software side of Office 365. Depending on which version of Office 365 your purchase, you may also get many other benefits including:

  • Exchange based mailbox.
  • OneDrive & Sharepoint (online file sharing).
  • MS Teams (collaborative tool)
  • Skype for Business (communications tool).
  • MS Planner.
  • MS Staff Hub.

Plus Microsoft is adding extra functionality every few months.

It’s a popular option for good reason as with Office 365 you are essentially getting more while spending less. The fact that it’s always available, always the latest version and works anywhere is reason enough to make the switch. The included security features also mean you are at less risk of cyber-attack It really is a stress-free solution, saving you both time and money.

Switch to Office 365 today- contact us on 08 8326 4364 or support@dpcomputing.com.au

4 Ways to Avoid IT Downtime

Avoid computer downtime

Technology is a wonderful thing, but what happens when the IT stops working? In today’s world IT is a necessity. Unfortunately, this means when downtime inevitably hits, you have a BIG problem.

Maybe it’s from a malware or virus attack, a bug in the system, hardware failure or something else… Whatever the cause, the impact is real and measurable and you need it fixed ASAP. Research firm Gartner, reports that 43% of small businesses close their doors right after a major data loss, and only a tiny 6% survive long term. The financial cost of each hour can be in the thousands, and the damage to your brand could be irreparable. While downtime will occasionally strike every business, there are things you can do to minimize the duration, frequency and interruption to your business.

Taking a few simple actions now may result in your business staying open while your competitor gives up.

1. Use monitored antivirus and firewalls

While most businesses have these protections, not all have embraced the idea of monitored antivirus and firewalls. Instead most small business setups have more in common with a home network than a robust professional system. Given that SMB are a primary target for malware and cyber-attack, you should seriously consider moving to the monitored versions. Our experts set up custom protection to block all attacks, both known and emerging. All updates are taken care of and company-wide protections applied.

2. Have backups you can count on

A backup can not only protect you from digital threats like viruses and ransomware, they also protect you against physical threats like robbery, fire or natural disasters. The last thing you want is for your business to be crippled by data loss. A robust backup system can be as simple as asking our team to take care of it, or if you have an on-site technician, using the rule of 3: one backup on the server, one unplugged from the server, and one off-site. If anything ever goes wrong, you’ll be able to pull up the most recent backup and continue as normal. Businesses without good backups tend to be down for days, if not weeks. You also need to regularly test your backups to confirm they are working and also backing up the correct data.

3. Planning

Nobody likes to think about their business flooding or being hit with ransomware, but do you and your employees know what to do if the worst happens? Having a comprehensive Disaster Recovery Plan helps you get up and running quicker and  minimises downtime. Everyone knows what their role is, what steps they need to take, who to tell and which systems take priority.

4. Monitor hardware for early signs of problems

Computer hardware is like any piece of equipment – when it’s getting old it will let you know! This could be anything from making noises, being louder or slower than normal or even system crashes. Each symptom is your early warning sign that allows you to take action before a crash that sends everything into downtime. We can even implement hardware monitoring to look for signs of impending issues. If the signs point to imminent failure, we can let you know and often repair or replace the affected hardware with little or no downtime.

Downtime is an unavoidable part of all modern businesses but your preparation can dictate whether it goes for one minute or one week and how often it happens. According to one study, most firms experience 43 hours average downtime per year, a number much too high for most peoples comfort. While scheduled downtime can sometimes be unavoidable, your business will appreciate being able to skip the panic of surprise downtime events. Reducing your risk is the best action you can take, making downtime a truly rare occasion. Even better, our Proactive or Managed Services can take care of this for you, stopping many downtime events before they occur.

Talk to us about ways to reduce your downtime. Contact us today on 08 8326 4364 or at support@dpcomputing.com.au.

Outsourcing vs Proactive IT Support – What Is the Difference?

Outsourcing Vs Proactive Support

Outsourcing has become a dirty word. It implies that you are taking jobs and work offshore or giving up oversight over a key part of your business. Proactive It Support or Managed Services (or MSP – Managed Service Provider) is the complete opposite of that and is a local solution. Your business already looks for help in various places, hiring consultants, agencies and other contractors, all so that you can focus on running your business. Proactive IT is simply another of those specialized services, designed exclusively to help with your technology needs.

A True IT Partner

Our team act as partners dedicated to achieving your business success. We are able to analyze your strategic needs to tailor IT solutions specific to your business requirements. We work hand-in-hand with you to design, implement and maintain your IT and keep you involved at every step of the way. We will also be up to date on industry news and where relevant can apply it to your business so you don’t lose your edge. When new software versions are released, we can help you make informed decisions about whether to upgrade, stick with current version a little longer or switch to an alternative. You will have a true partner on your team that’s always looking out for you and your business.

Better Results

Since our team get to know your business so closely, we are able to ensure all your tech support and maintenance is handled quickly and without disruption to your daily running. You will be able to keep your employees on task while our experienced technicians work through the issue, often remotely so the response is quick and disruption is kept to a minimum.

Visible and Accountable

Unlike standard outsourcing where you lose control of certain elements and are left to hope for the best, Proactive IT Services are completely transparent. You can get reports on the status of your computers or networks, the number of support tickets we’ve answered and exactly what we’ve been doing to keep your technology up and running. This level of visibility also means you’re able to see IT trends across your business and make strategic decisions to improve productivity and efficiency.

It Is A Local Solution

All of us have called a support number and found ourselves stuck in a frustration loop with an overseas call center. It is almost the entire reason outsourcing has earned a bad name. Our Proactive IT support service is actually a local service, a real-life business near you who employs local people and supports the local economy. Keeping your IT support nearby means you can get the tech assistance you need, with local knowledge, and customer service standards that make the process easier.

You Stay Protected and Prepared

Part of any Proactive or Managed IT service is to ensure your computers, network and digital devices are secure against threats. This means updates, patches, scans, tweaks, backups and system maintenance are all done for you. Your employees no longer have to worry about making time for these tasks and you don’t have to worry that they are getting skipped and opening up your systems for possible attacks. This level of proactive support ensures problems are stopped before they can occur and your business is able to keep on functioning. If anything ever goes wrong, your IT provider will have prepared disaster recovery and continuity plans so that you are up and running asap.

It Is Cost Effective

With Proactive or Managed IT, you will be able to reduce infrastructure costs very quickly as your IT partners are able to recommend better, faster solutions such as cloud storage and mobile technology. Instead of replacing hardware and software when things break, your IT experts will present plans with multiple cost-saving options and strategies. These can often extend to licensing and training too. Productivity improves as the technology begins to work with your processes and employees, not against them. Predictable costs are important to every business, which is why Proactive or Managed IT is the right choice. You’ll know your monthly expenses are capped, and you’ll be able to avoid expensive surprises.

Considering Proactive or Managed IT? Then reach out to us today on 08 8326 4364 or support@dpcomputing.com.au.