There are many ways to reach out to your potential client and initiate a connection. Aside from setting up a meeting in person, sending emails often makes it to the top of the list. Obtaining email addresses, however, is not always a walk in the park. This is especially common in sales-driven jobs or those in communications. Continue reading
Businesses are always looking at ways to reduce costs and looking at the IT budget line can cause headaches. So much money is spent in one area, and there is so little you can do about it! But is that really true? Your IT expenses may not be as fixed as you may think. Here are some target areas where you might reduce costs. Continue reading
When the age old “turn it off and back on again” fix doesn’t solve an issue, users start to panic and often turn to a “IT knowledgeable” friend, staff or family member for help in the moment. But a lot of time the computer repair is best left to the experts. Continue reading
Yes death is a morbid topic and most of us try and avoid talking about it. Making a will and saying we prefer cremation or burial is usually the extent of our advance planning. Yet, you may want to also think about what’s going to happen to your data. Continue reading
Christmas will soon be here. The latest devices and gadgets are hitting store shelves just in time to keep up with the rush. Social media, blogs, magazines, television screens and the web are brimming with advertisements and reviews of the latest technology you can buy.
Before you rush out to buy the gadgets you’ve been waiting all year for, consider a few important questions before handing over your hard-earned cash.
How much time and productivity did you and your staff lose on computer problems over the last year? Without getting an analyst in to crunch each action and every number, you’ll never know how much money you could have earned in those lost hours. Right now, what you know for sure is that you didn’t go into business to be an IT expert, but suddenly there you are: battling servers, workstations, software, protections and permissions, all on a daily basis…managing all those things you don’t particularly care about, or understand more than you need to. Somehow, you ended up running an IT company plus your regular business.
It didn’t start that way. You got into business because you’re great at what you do. We can help you get back to doing what you’re really passionate about, and free up your time for revenue growth activities. Offload all those niggly It tasks sucking away your day to our Managed Service Provider (MSP) team.
Here are some examples of what we can take care of for you:
Software and security updates: If it seems like an update for something is always popping up, sending your employees away for yet another coffee break while it runs, you’re not far off. While it is great that software providers are continually improving their product, patching holes and reinforcing against threats, keeping up with them all can be incredibly time-consuming. Our MSP can handle all updates and patches keeping your employees focused on their business tasks.
Help desk: We can take care of all those “I don’t know how to”, “I think it’s broken” or “I need another” tech problems that can drive you crazy. You can simply circulate the new protocol – ask DP Computing – and watch how fast these small problems are solved, and your employees are back to work, more productive than ever.
Network management and security: The last thing you want is extended downtime due to a crashed server or a cyber-attack. Our monthly MSP plans works with you to balance security with your business’ necessary tasks and access, leaving you protected and operational. You’ll have staff set-up with the exact permissions they need, robust backup systems in place, and early warning when hardware/software is aging out.
Strategic IT planning: Why blow your IT budget putting out fires, buying incompatible systems or tech you simply don’t need? DP Computing can conduct strategic planning in line with your goals so you’re able to scale what you already have and schedule new expenses in time to meet projections.
The time you spend battling IT problems could be time you spend earning money, growing your business and moving strategically forward. Moving to a monthly managed service plan with DP Computing is easier than you might think. Simply let us know you’re ready to get back to the parts of your business you love and we’ll take the stresss of computing away from you.
Get managed services for your business. Call us at 08 8326 4364 or via email firstname.lastname@example.org.
Wi-Fi has forever changed the way we live, work and play. We can surf the internet throughout the office and surrounds. It is no wonder it was accepted with open arms, but is your Wi-Fi as good as it needs to be?
Twenty years after Wi-Fi first made its way into our homes and offices it has evolved into a juggernaut of speed and accessibility that we can not do without. Think about how many wireless devices your employees have – mobile phones, tablets and laptops.
While older devices are typically happy with a slice of slow internet, newer devices like video conferencing and and media streaming simply can’t function without fast internet. Add in another employee or two with mobile devices and your Wi-Fi is suddenly stretched beyond full capacity and struggling to keep up. Most people though don’t know how fast their Wi-Fi is, or if it’s working right– they only know how many bars they’ve got.
But relying on your Wi-Fi bar count might be ruining your internet experience:
Bars measure the wrong thing
While it is great to know you’ve got a ‘strong’ signal, it would be even better if you could have a ‘fast and constantly available’ signal. The internet could actually be down and you would still have full bars because it is only measuring how close to the Wi-Fi router you are. That proximity measure doesn’t take into account how many devices are fighting for the same bandwidth and whether there is any left for you. We can ensure your Wi-Fi isn’t just available, it’s up to the task.
Wi-Fi goes sideways
While next-door’s Wi-Fi can reach the back of their property, it can also go a similar distance sideways into your offices. This extra ‘noise’ disrupts and slows down your own Wi-Fi. In a lot of commercial areas each office has its own WiFi network, all using the same channel and frequency. It is an invisible digital crowd which seriously slows down your speeds. We can fix this by changing your Wi-Fi channel to one with less cross-talk.
Everyone uses the default settings
Most Wi-Fi uses a 2.4ghz frequency by default. While it makes things easier to to set up, it does mean you’re not getting the speeds you could be. Switching to the 5ghz frequency means your Wi-Fi is separated from the neighborhood cross-talk. 5ghz is also considerably faster, which is a bonus. We can help you upgrade to a 5Ghz-capable router or switch your existing frequency.
Priority isn’t set: While not Wi-Fi specific, we can also set up “Quality of Service” if your router supports it or supply you with one that does. This allows things like Skype calls to always take priority and remain uninterrupted over less important tasks like downloads.
With larger offices and more objects that can cause interference you may need extra or better quality WiFi routers. We can assist with a wireless audit to help you maximise the use of the best network with the least amount of access points.
Is your wireless not keeping up? Give us a call at 08 8326 4364 or email@example.com and we can improve your network experience.
Remember how well your computer ran when you first brought your computer? It was booting fast and files were whizzing around at light speed no matter how many tabs you had open. Then after a period of time it become slower and started taking forever to do anything. All that zip and speed you loved so much was gone
The good news is you may NOT need a new computer, you simply need what we call a “format and reload”. This will
Clear the clutter: Over time as you install applications you collect associated files and options everywhere. This gets worse when you uninstall and upgrade the programs as not all the unnecessary files and settings get automatically removed. All that uninvited clutter is slowing your system down and making it hard for you to find the things you need. Simply put, it’s a mess. Our technicians can clean your system back to pristine in no time.
Beat viral overload: Is the virus really gone? Sometimes a virus has multiple layers and can bury itself so deep that anti-virus programs don’t see it. Despite getting the all-clear from your anti-virus, you might also still be seeing the issue reoccuring. Perhaps the virus made a mess of your internal file structure, left pieces of code all over the place, or deleted files essential for smooth running. When an infection has been cleared but the system is still running slow, we recommend dropping it into our store asap for a check-up and refresh.
Assess incompatible software: Installing a new piece of software can sometimes produce unexpected results. While your system met the hardware and operating system requirements it may not play nice with your other applications. They can be fighting over the same resources, system files, or clashing with one of your hardware components. Clearly, something isn’t quite right, but you’re not sure what. Our team loves to play detective and get your system back to normal.
Archive older files: Some of your files you definitely want to keep. Your financial records, client files etc are all important and need to be kept – but are they important to keep sitting on your desktop? They are not just slowing your computer down, you’re at risk of losing them in a crash. It’s much safer to archive them to an external drive or cloud storage, simply let us know what you’d like to keep and we cab arrange to archive them to a safe spot.
What exactly is a computer refresh? It’s like a car tune-up, but more flexible. Rather than tick the boxes saying we’ve changed the oil, cleaned the filters etc, we treat each computer as a unique case. Sometimes we can tune it up in a few minutes, and that’s all it needed. Sometimes it’s worth starting over like from day one.
We can reinstall Windows and migrate your data (docs, emails, financial records, bookmarks, etc), putting back only what you WANT to keep. The rest of the clutter that built up over time or piggy-backed on a virus gets flushed away. We can also set up your email and install any devices you need, like printers. It’s doing whatever is necessary to give you a fresh start with your computer, but keeping the essentials.
Ready to get back up to speed? Give us a call at 08 8326 4364 or email at firstname.lastname@example.org.
It is fun and exciting getting a new device. Sellers like to say that it is ready to use straight from the box – and it is – except not quite the way you need it to work. Yes they all turn on, connect to wifi, and sure, you may be able to browse websites but what about emails, printers, your line of business software, security programs, software updates etc etc. Taking the time now to prepare your new device will save you time, stress, and quite possibly money.
So before you jump in head first here are some of the things to be aware of:
Security Updates and Fixes
The device doesn’t usually come directly from the factory to your office, the device has been in the box for at least a month. In the world of technology a month is an eternity. During time on the shelf, new viruses have come out and new software weaknesses have been discovered. Fortunately, new updates to combat these problems have been released and need to be installed before you go browsing the Internet. We can make sure your device is up-to-date and set to auto update in the future. That way, you know your device is safe to go online.
Data Transfer From Old to New
We can help transfer your data from your old machine to the new one. This way all your important documents and emails are there ready for you to continue working.
Setting up Email and Software
Often email programs need special configurations and settings to connect properly. We find people can sometimes get stuck and not able to send emails or get access to all their old emails. We can get all your emails transferred & setup along with all your other line of business software.
Setting up Hardware
Do you need to print, scan or connect the device to another peripheral? These tasks that should be plug-and-play but as you know with computers nothing is ever as easy as it sounds! We can help get you set up, with everything tested and working.
Setting up the Network
While tapping in a wifi password is easy enough but it doesn’t mean your browsing is secure or even as fast as it could possibly be. There are also other settings like mapped drives and connections to cloud based services that all need to be setup and tested.
So if you have purchased a new device through us we will have done a number of these things before we deliver it and can help and assist with the other steps when onsite. If you are purchasing a new device yourselves it will pay to at least speak with your IT professional to make sure everything is compatible with your network and setup.
If you need more assistance we would love to help you out. Give us a call at 08 8326 4364 or email at email@example.com.
More and more hacking attacks and data leaks are being reported and the perpetrators are exposing or selling customer data files in record numbers. But just like with any business threat, there are actions you can take to minimize the risk and ensure your business retains a positive reputation with customers.
Here are some suggestions on how to protect your valuable data:
1. Stop using the same password everywhere. Set a policy for all staff that passwords must be unique for each user and for your workplace. That means it can’t be like the one on their home PC, tablet or online banking. Passwords are hacked more than ever, so consider using a pass phrase that isn’t as easily hacked. If remembering them is an issue consider using a password management tool.
2. Go on a shredding spree. How much sensitive data do you just throw out in the bin? People often easily take valuable customer data straight out of the bins of small businesses and quickly sell or publish it. It only take 5 seconds to run documents through the shredder or if you have a large amount of document consider using a secure shredding company.
3. Ditch the accounting spreadsheets. Still using an Excel doc for all your financial calculations? As well as making your accountant’s job harder (and more expensive for you), you are opening your business to a massive range of vulnerabilities. Even password protected spreadsheets aren’t designed to safeguard your financials or those of your clients. Contact your accountant to assist you to upgrade to a proper accounting solution with built-in customer data protections and security guarantees.
4. Train staff explicitly. Don’t just rely on common sense because what you think is a given is an unknown to someone else. It is recommended to hold special data-safety training sessions once or twice a year as a reminder and don’t forget to train new staff into the way things are done.
5. Limit access to data. Just like the guard at your local bank, you can limit who accesses your data. Revoke employee access as soon as they leave your business and set rules around who can access what – and when. Do they need access to sensitive information while working from home? Should they be able to edit files or only view them? Do they really need access to that folder?
6. Keep your software updated. Having out-dated software can be an open invitation for cyber-criminals. They look for known weaknesses in business software and walk right in. While the nagging pop-ups and reminders to update software can feel like a selling ploy, they’re actually helping your business to stay in safe. Updated software closes off those holes and gives you protection against new viruses, hacking techniques and known weaknesses.
If you would like to make sure your business is secure from data breaches, give us a call at 08 8326 4364 or at firstname.lastname@example.org.