Outsourcing vs Proactive IT Support – What Is the Difference?

Outsourcing Vs Proactive Support

Outsourcing has become a dirty word. It implies that you are taking jobs and work offshore or giving up oversight over a key part of your business. Proactive It Support or Managed Services (or MSP – Managed Service Provider) is the complete opposite of that and is a local solution. Your business already looks for help in various places, hiring consultants, agencies and other contractors, all so that you can focus on running your business. Proactive IT is simply another of those specialized services, designed exclusively to help with your technology needs.

A True IT Partner

Our team act as partners dedicated to achieving your business success. We are able to analyze your strategic needs to tailor IT solutions specific to your business requirements. We work hand-in-hand with you to design, implement and maintain your IT and keep you involved at every step of the way. We will also be up to date on industry news and where relevant can apply it to your business so you don’t lose your edge. When new software versions are released, we can help you make informed decisions about whether to upgrade, stick with current version a little longer or switch to an alternative. You will have a true partner on your team that’s always looking out for you and your business.

Better Results

Since our team get to know your business so closely, we are able to ensure all your tech support and maintenance is handled quickly and without disruption to your daily running. You will be able to keep your employees on task while our experienced technicians work through the issue, often remotely so the response is quick and disruption is kept to a minimum.

Visible and Accountable

Unlike standard outsourcing where you lose control of certain elements and are left to hope for the best, Proactive IT Services are completely transparent. You can get reports on the status of your computers or networks, the number of support tickets we’ve answered and exactly what we’ve been doing to keep your technology up and running. This level of visibility also means you’re able to see IT trends across your business and make strategic decisions to improve productivity and efficiency.

It Is A Local Solution

All of us have called a support number and found ourselves stuck in a frustration loop with an overseas call center. It is almost the entire reason outsourcing has earned a bad name. Our Proactive IT support service is actually a local service, a real-life business near you who employs local people and supports the local economy. Keeping your IT support nearby means you can get the tech assistance you need, with local knowledge, and customer service standards that make the process easier.

You Stay Protected and Prepared

Part of any Proactive or Managed IT service is to ensure your computers, network and digital devices are secure against threats. This means updates, patches, scans, tweaks, backups and system maintenance are all done for you. Your employees no longer have to worry about making time for these tasks and you don’t have to worry that they are getting skipped and opening up your systems for possible attacks. This level of proactive support ensures problems are stopped before they can occur and your business is able to keep on functioning. If anything ever goes wrong, your IT provider will have prepared disaster recovery and continuity plans so that you are up and running asap.

It Is Cost Effective

With Proactive or Managed IT, you will be able to reduce infrastructure costs very quickly as your IT partners are able to recommend better, faster solutions such as cloud storage and mobile technology. Instead of replacing hardware and software when things break, your IT experts will present plans with multiple cost-saving options and strategies. These can often extend to licensing and training too. Productivity improves as the technology begins to work with your processes and employees, not against them. Predictable costs are important to every business, which is why Proactive or Managed IT is the right choice. You’ll know your monthly expenses are capped, and you’ll be able to avoid expensive surprises.

Considering Proactive or Managed IT? Then reach out to us today on 08 8326 4364 or support@dpcomputing.com.au.

How To Spot A Tech Scam

Scammers swindle millions from people every day.

If your computer had a security problem, you’d want to know about it ASAP, right?

Before your important files are corrupted, your photos lost and your digital life destroyed. Even thinking about gives me the shivers.

Tech scammers know we’d be lost without our computers, and that we don’t always know what’s going on behind the screen – which is why they’ve been able to swindle millions from every day people across the world.

The scam goes like this:

ScamsOne day out of the blue you receive a phone call from someone with a heavy accent (usually Indian) saying they’re from Microsoft (or some other company) or worrying pop-up appears on your screen, saying your system has been infected with a virus.

To fix the problem, the caller or the pop up says you to download some support software, which they’ll give you a special link for.

A technician then uses that software to gain access to your system and make it appear your system is riddled with viruses. Flashing screens, mysterious diagnostics whizzing by, fabricated errors…they’ll do or say anything to make you panic. They’ll even go as far as claiming your system has been infected with illegal content and if not corrected you will face criminal charges.

Demands for credit card information follow soon after. Once the card details are provided, they simply stop fiddling with your system to make it seem the problem is fixed. To continue the scam, they’ll soon access your system to recreate the problem, this time offering a ongoing paid subscription for ongoing protection.

What To Do If You’re Targeted By A Tech Scam

1. Don’t taunt them. Just hang up. Right now you’re only a phone number in their system and they’ll move onto the next – if you give them cause to target you personally, you may find yourself in a dangerous situation.

The real Microsoft will never randomly call people like this. Ever.

2. If a pop-up appears, immediately run an anti-virus scan. Don’t click the pop-up or call the number.

What To Do If You’ve Already Been Scammed

It’s okay. It feels horrible, but you’re not alone and the situation can be corrected.

Call your financial institution and have the charges reversed and your card reissued. It’s easier than you might think and helps the authorities locate the scammers.

Then give us a call on 08 8326 4364 (or support@dpcomputing.com.au) and we’ll make sure they no longer have access to your computer.

What’s So Good About Windows 10?

MS Windows 10 has just been released. We have written this blog and produced some videos to help you decide whether to upgrade to Windows 10.

To get a great feel for the new operating system, check out our Windows 10 Tutorial and Windows 10 First Looks & Impressions video.

 

While no computer program or operating system is perfect, Microsoft is getting a lot of things right with Windows 10.  Some of the highlights include:

  • The return of the Start menu Many of the folks who experienced the previous operating system, Windows 8, were very put off by the Start screen, which highlighted “metro-style” apps and live tiles. In Windows 10 Microsoft have brought back a more familiar style start menu in the lower left corner of the screen.  It is a hybrid between the Windows 7 start menu and the Windows 8 app-driven start screen. It is highly customisable and makes it easy to access most things you need on a daily basis. If you love the start screen though don’t despair as Microsoft gives users the option of using the new start menu or the Windows 8 style start screen. 
  • Cortana, Microsoft’s digital assistant.  Cortana is a bit like Siri, Apple’s voice-driven assistant.  In Windows 10, Cortana will be available on every device – phone, tablet, desktop and laptop.  You can essentially talk to your computer to perform searches or access information on your computer. Cortana learns about you and will start to use what she knows to offer increasingly relevant information when you ask for it.  
  • Microsoft Edge, the new web browser.  Windows 10 introduces Edge the new web page browser. Edge is very minimalist compared to Internet Explorer. There are no toolbars, icons and settings to get in the way of viewing various web pages. Internet Explorer can still be installed in Windows 10 for users who must use it for compatibility reasons. You are also free to install other web browsers, like Google Chrome or Firefox.  
  • Virtual desktops – Users will be able to set up multiple desktops on their Windows 10 computers.  For example, you can set up a desktop with all of your work-related icons and a separate desktop for all of your personal items.  Another use might be to set up a different desktop for each user in your home, rather than separate accounts for each user.  
  • Free upgrade for the first year.  For users who are running Windows 7 (service pack 1) or Windows 8.1, Windows 10 will be available as a free upgrade for the first year after it is released.  If you don’t upgrade within that year you will have to buy the operating system.  

Should You Upgrade to Windows 10?

While I believe that Windows 10 will be successful for Microsoft, I would strongly advise you not to upgrade straight away once it is released. The initial release may still have some bugs to work out which may cause issues on your computer.  It may be better to wait a few months for these to be worked out.  

When you do decide that you want to upgrade, here are some things that you will need to do first:

  • Make a complete backup of your system.  If something goes wrong during the upgrade process, you want to have a way to restore your computer to the way it was before the upgrade.  The easiest way to do this is to use the built-in tools with Windows 7 or 8 to create a system image on an external hard drive.
  • Install all of the latest updates on your operating system.  It would be best to run Windows updates on your system prior to an upgrade to be sure that you have the latest security and system patches.
  • Make sure that your current software and hardware is compatible with Windows 10.  Everything may run just fine on your current system but it may not run smoothly on Window 10.  Microsoft will release a compatibility tool which will inform you if your hardware and software will work with Windows 10.  We recommend that you install the latest device drivers for your computer (particularly video and network devices) prior to upgrading.  
  • Be sure to back up your data.  In addition to a full system upgrade, it would be wise to create a separate copy of your critical data (documents, pictures, music, videos, etc.) prior to upgrading. You should be doing this on a regular basis anyway.

Upgrading your operating system is a daunting task for most users.  If you are in Adelaide South Australia and feel that this is beyond your technical ability, we encourage you to give us a call. We will be offering a special Windows 10 upgrade service to our customers beginning in early August.

Can I return to Windows 8 / 7?

If for what ever reason you don’t like Windows 10 you can revert back to your operating system if you did an upgrade install.  To do this follow these steps:

  1. Click StartSettings or type Settings in the search bar.
  2. Click on Update & Security and then the Recovery section on the left hand side.
  3.  Then under the Go Back to Windows 7 (or 8) heading click on the Get Started button.
  4. Then follow the prompts.

Note: you may lose data and or programs so remember to backup all your data.

 

If you have any questions please leave a comment below and we wil try our best to help you out.

MS Windows 10 First Impressions

Windows10
Many of you may be aware of the fact that Microsoft released Windows 10 today. Well I logged into the Microsoft Partner Portal earlier and downloaded the MAPS (Microsoft Action Pack) copy of the Enterprise edition. I then loaded it up in a virtual machine and had a quick play around with it. This article lists some of the new features and hopefully helps you decide whether to upgrade or not. Also check out our video below to see how Windows 10 looks and feels.

The Start Menu

Many of the folks who experienced the previous operating system, Windows 8, were very put off by the Start screen, which highlighted “metro-style” apps and live tiles. In Windows 10 Microsoft have brought back a more familiar style start menu in the lower left corner of the screen.  The menu is a bit of a hybrid between the Windows 7 start menu and the Windows 8 app-driven start screen. It features live tiles and is highly customisable. If you love the start screen though don’t despair as Microsoft gives users the option of using the new start menu or the Windows 8 style start screen. 

Cortana

Cortana is a bit like Siri, Apple’s voice-driven assistant.  You can essentially talk to your computer to perform searches or access information on your computer. Unfortunately I tried to use Cortana but was met with a “feature not available in your region” error (I’m located in Australia). As this was the first day of release I was a bit disappointed but hopefully it will be available soon.  

Microsoft Edge 

Internet Explorer has been replaced with Edge. Edge is very minimalist compared to Internet Explorer – there are no toolbars, icons and settings to get in the way of viewing various web pages.  I haven’t fully tested it but it seemed nice and fast. Users can also install their favourite browser though (eg Google Chrome, Firefox or even the “old” Internet Explorer).  

Should You Upgrade to Windows 10?

While I believe that Windows 10 will be successful for Microsoft, I would strongly advise you not to upgrade straight. I haven’t fully tested everything yet but this release may still have some bugs to work out which may cause issues on your computer.  It may be better to wait a few months for these to be worked out.  

When you do decide that you want to upgrade, here are some things that you will need to do first:

  • Make a complete backup of everything on your system.  If something goes wrong during the upgrade process, you want to have a way to restore your computer to the way it was before the upgrade.  The easiest way to do this is to use the built-in tools with Windows 7 or 8 to create a system image on an external hard drive.  
  • Install all of the latest updates on your operating system.  It would be best to run Windows updates on your system prior to an upgrade to be sure that you have the latest security and system patches.
  • Make sure that your current software and hardware is compatible with Windows 10.  Everything may run just fine on your current system but it may not run smoothly on Window 10.  Microsoft will release a compatibility tool which will inform you if your hardware and software will work with Windows 10.  We recommend that you install the latest device drivers for your computer (particularly video and network devices) prior to upgrading.  
  • Be sure to back up your data.  In addition to a full system upgrade, it would be wise to create a separate copy of your critical data (documents, pictures, music, videos, etc.) prior to upgrading. You should be doing this on a regular basis anyway.

Upgrading your operating system is a daunting task for most users.  If you are in Adelaide South Australia and feel that this is beyond your technical ability, we encourage you to give us a call. We will be offering a special Windows 10 upgrade service to our customers beginning in early August.

 

General IT and Computer Troubleshooting Tips

Frustrated computer user

Don’t get frustrated  when your computer plays up. Check out the tips and tricks here to see if you  can easily solve the issue.
DISCLAIMER: DP  Computing will not be held responsible for any damage or data loss to your  system. If you are in doubt over something or if anything is different to what  you see on your computer contact DP  Computing.

  1. Take a deep  breath and don’t panic. Stand up and step back from your computer.  You need to approach things in a calm, and controlled manner. Panicking won’t  help solve the problem, and it could make things much worse.
  2. Save your current  work.Before doing anything, if you can, make sure you save your  current work so that you don’t lose it. Save it on the hard drive or on a USB  drive. It doesn’t matter where just make sure you save it.
  3. Backup your  critical data.If it looks like your hard drive may crash or the  computer may not start up again, take steps to backup all of your critical data  while it is still working and before you turn it off. Hopefully you have a  recent full backup and will only have to backup your most recent documents.  Consider copying the data to a network drive, USB drive or burning it onto a  CD-ROM.
  4. Check with others  in your office. Ask if anyone else in the office is having the same  issues.
  5. Reboot your  computer / modem / peripheral. Turn off the device you are having  issues with, let it sit for a 10 seconds, and reboot it. Sometimes one command  of the hundreds a computer executes every second can cause corrupted memory or  other unexplainable problems. Rebooting will clear out all the gremlins and  gives everything a fresh-start.
  6. What did you do  last? Did your problems start just after you installed a new  software program or some other update or change? This can be a great clue as to  the source of a problem. Undoing what you just did may solve the problem.
  7. Is everything  plugged in properly? Asking this a question may seem very basic, but  you will be surprised how often it can often be the fix you are looking for.  Cables get knocked or work themselves loose over time. Make sure they are all  snug and tight. If you want to look under the hood, and are comfortable doing  so, ideally you should check the cables and connections within your computer  case as well. You should also make sure all cards and memory are firmly seated  by gently but firmly pushing them into their respective slots.

Generally a tech  will need to be called in now. If it is an emergency and a technician is not  available consider going through the following steps as  well.

  1. Is your hardware  happy?Unhappy hardware is often the source of problems. To check  your hardware, right-click on My Computer, select Properties, click on the  Hardware tab, and then the Device Manager button. This will open the Device  Manager dialog box. It lists all the hardware devices on your computer. Devices  that aren’t working properly will have a yellow exclamation mark next to them.  Double-click on the problem devices to open a dialog box that may have details  on the problem, and a listing of suggestions on how to fix it.
  2. Check your  computer for nasties. Run a complete system scan with your  anti-virus software (make sure you update your virus definitions before you run  the scan). You can do a free online scan at TrendMicro’s Web site (http://housecall.trendmicro.com/au/).  You should also scan your computer for adware, spyware, or other malware with a  product like Malwarebytes (http://www.malwarebytes.org). Scanning your machine with these  products can be helpful as sometimes you will find something that one product  missed.
  3. Install software  or driver updates. If it seems one program or hardware device is  acting up, check the manufacturer’s Web site for updates. The code in most  software is thousands if not millions of lines long and it is impossible for  software companies to find all the bugs in their programs. As users discover  problems, software and hardware manufacturers often release revised software or  updated drivers that include new code to address newly discovered problems.
  4. Contact the  manufacturers support team. If you get as far as this step, your  problem is probably more complex. Most hardware and software manufacturers now  have extensive support information. Phone the appropriate support company for  further assistance.
  5. Still having  problems? • A technician will need to diagnose the issue. Contact DP Computing now to arrange a technician to  visit your site. • Document the detailed description of the problem and  the exact wording of any error messages. Knowing exactly what is wrong and being  able to share the message is critical to determining a solution. • Consider whether or not the problem occurs at random times or at  consistent/specific times. Random and/or intermittent problems are usually more  difficult to diagnose and fix. But if a problem occurs at a specific time and  you can reproduce the problem, the technician may be able to isolate the problem  to help find a solution.

DP Computing are a computer  support company providing IT consulting and support services throughout Adelaide  and the surrounding areas to SMB’s (small and medium sized businesses). If you  need any type of computer or IT help please contact  us.
A full list of services to  help small and medium sized businesses (SMB’s) is provided on our computer services page.