Solving Your Work From Home Internet Issues

Your internet used to meet your needs as you could check social media and stream a TV show when you with little trouble. Now, since working from home, you are finding your internet service frustrating: it is slow when you send and receive large work files and online meetings fade in and out. Here are some tips to help. Continue reading

The nbn™ Effect

For this blog article we are lucky to have Chris Gregory. Chris is the nbn Local Manager for SA/NT and in this article he talks about the NBN effect and how it will benefit your business.

NBN Business

The nbn™ effect

Connectivity is set to spur up to 80,000 new businesses by 2021.

New businesses, jobs and productivity via the nbn™ broadband access network projected to boost Australia’s GDP by up to $10.4 billion.

Australia is in the grip of a nation-wide digital transformation with new research revealing the “nbn™ effect” is projected to contribute to the creation of up to 80,000 new businesses by 2021.

Commissioned by NBN Co and conducted by data analytics and economic firm AlphaBeta, the Connecting Australia report is the nation’s first social and economic study into the impact of the nbn™ broadband access network.

The research shows the growth of new businesses in regions connected to the nbn™ access network accelerated at twice the pace of the national average with up to 5400 additional new businesses created in 2017.

More here.

Providing the right tools for businesses to get the job done

Launch of nbn’s Business Operations Centre, the ‘nerve centre’ of our customer service and support initiatives for business customers.  With a dedicated team of more than 100 service experts, this operations centre will be the ‘one-stop shop’ to support the needs of business end customers migrating to and using the nbn™ access network.

More here.

How Australian’s are using the nbn™ access network

With four million end-user premises now activated on the nbn™ broadband access network, now is a great time to take a look at how Australians are using our network.

Download discoveries:  median data consumption came in at 108GB while average consumption was 190GB for the month; 14 per cent of end-user premises accounted for 50 per cent of total traffic

Upload findings:  median upload total came in at just less than 7GB a month, the average, again, soared (this time to 17.45GB) as one per cent of end-user premises squeezed a lot more (164GB a month) out of their connections

Real-time entertainment usage:  Typically the vast majority of traffic demand on NBN Co’s networks comes from live streaming, web browsing and tunneling (usually via virtual private network technology for the purposes of security); end users on HFC / FTTN / FTTP networks all had very similar usage demands, particularly on higher speed plans.

Fixed Line access technology patterns:  fixed Line technology choice is not having a great impact on end-user demand today, but that we must continue to ensure flexibility in the capacity management of the network to meet the demands of the future.

More here.

Why an nbn™ powered plan is good for your business

For this blog article we are lucky to have Chris Gregory. Chris is the nbn Local Manager for SA/NT and in this article he talks about the NBN and how it will benefit your business.

NBN Business

Guide to switching your business

Whether you just need basic internet access, or you’re planning a business-wide digital strategy, an nbn™ powered plan is needed for your connectivity.

As you know, the nbn™ broadband access network is being rolled out area by area. As each area becomes ready for service, affected services will have up to an 18-month window – your ‘ready for service’ window – before they are disconnected, so it’s important you switch affected services before your disconnection date, even if you only use a landline phone.

And always remember – the nbn™ access network is a wholesale only network. Your phone and internet providers on-sell nbn™ powered plans to you.

  1. Contact your Service Provider to discuss your specific business needs to ensure you get the most appropriate and effective solution for your business
  2. Identify the telecommunications and data services your business requires. These services could include, multiple phone lines, EFTPOS terminals or cloud services
  3. Establish the business equipment you will want connected to the network – eg security systems, fire alarms, printers or data backup solutions
  4. Contact the equipment providers to make sure they are compatible with services over nbn™ network
  5. If you’re a small business or operating out of home, consider the best installation spot and optimal Wi-Fi coverage conditions

More information & support on how to make the switch, visit here

Why an nbn™ powered plan is good for your business

Whether you just need basic internet access, or you’re planning a business-wide digital strategy, an nbn™ powered plan is fundamental.

The role the nbn™ access network plays in your digital future will largely depend on the size of your business.

You’ll also need to consider the degree to which your data speeds and connectivity options affect the experience of your customers—as well as the interactive applications you use, such as video conferencing, 24/7 e-commerce applications and a wide variety of cloud-based services.

Better connectivity opens up new opportunities for your business and can transform the way you interact with customers and suppliers.

NBN BenefitsMore information & support on nbn™ access network for small and medium business, visit here.

Wholesale broadband traffic classes – why they’re important to your business

For residential users, the switch to the nbn™ access network is relatively straight forward. However, business users will have a range of options to consider—including switching to a solution on the nbn™ access network and/or looking at other connectivity options in the market.

When a phone and internet provider develops business (and residential) plans using the nbn™ access network, those plans are constructed from two basic wholesale ingredients—the first of which is a Traffic Class, the second, a Service Level Agreement (SLA) between nbn and the provider.

nbn offers three Traffic Classes that vary in capability, performance and priority at a wholesale level. For your business, this is all about quality of service options.  By combining different wholesale Traffic Classes with optional enhanced SLAs between providers, businesses can choose from a variety of connectivity plans to suit their specific needs.

It all depends on what is available to you, what works for you, and how you decide to integrate the nbn™ access network into your business.

Read more here.

Service level agreements – why they’re important to your business

You’re probably familiar with Service Level Agreements (SLAs), which cover fault rectification, when it’s available and how long it takes to resolve.

For fault trouble tickets raised between 8am and 5pm on business days, the Standard Service Level for all nbn™ services available to phone and internet providers applies (see table below).

If your business has critical data needs, we recommend you speak with your phone and internet provider about having enhanced Service Level Agreements (eSLAs) in place with nbn in relation to your bundle or package. This means nbn will provide a higher level of support to your provider, who in turn should be able to provide a higher level of support to you.

The right questions to ask your phone and internet provider:  make sure the plans your phone and internet provider suggest are the right size for your business’ data needs. You may find that for some low-priority business services, a plan based on the residential ‘best effort’ service quality plus an eSLA in place between nbn and your provider meets your needs.  While for voice services, you might look at a plan based on a higher quality of service option, which are designed to primarily support voice communication.

Read more here.