When Your IT Goes Wrong, Who Do You Call?

IT support - who do you call?

It is late on a Friday afternoon, and you have just sat down to focus on an important project that is due. You then notice your internet connection is not working, the printer on the other side of the office starts beeping with an error, a pop-up appears on your computer saying your antivirus subscription needs to be renewed and you remember you forgot to look at the backup failure message from last week. Continue reading

Have You Had Issues Emailing Certain People Recently?

 

Have you been having issues emailing certain people recently? Google, Yahoo and some other providers have been implementing extra security features to their email servers recently. This causes problems when people email them if the senders have not implemented certain features for their domain. Continue reading

Be Wary When Scanning QR Codes As New Scams Emerge

Qishing

You can find QR codes are everywhere these days, on restaurant menus, in shops, flyers and posters. QR codes are convenient and easy to use and you can easily scan them with your smartphone camera to go to a website, a coupon, a video or some other online content. Continue reading

Internet Redundancy / Failover

Network Redundancy / Failover

In today’s digital age, businesses cannot operate without a reliable internet connection. However, recent events, such as last years Optus outage, have shown us the potential risks of relying on a single network source. Continue reading

Stop Using Outdated Operating Systems

Upgrade your OS ASAP

Most people know they should not be using an outdated operating system such as Windows 7 or 8.1. But they believe that as long as you avoid visiting shady websites and refrain from clicking on suspicious links or emails, there is no harm! Continue reading

Don’t Settle for Less: Upgrade Your IT Provider

Proactive IT support

As a business owner, you may already have an existing IT support provider or MSP that handles your IT needs. However, have you ever considered if they still truly meet your needs and expectations? Just settling for the status quo and sticking with the “devil you know” may not always be the best approach to your current business’s needs. Continue reading

Do You Really Need It All? Understanding the Need for Comprehensive Cybersecurity

Security Testing

As a small business owner, your top priority is keeping costs low while supporting business growth. Your IT provider recommends investing in a robust stack of cybersecurity software and owners wonder whether they really need all those solutions. Continue reading

Explanation of Security Layers

A lot of people ask me about security and are often confused when I say you need multiple layers of security. This blog aims to explain the multiple layers and relates them to how you secure your own home or office. Continue reading

“Have You Tried Turning It Off and On Again?” – The IT Quickfix

Rebooting

The first question most IT people ask when end users call for support is the good old “Have you tried turning it off and on again?”. While this may seem annoying, the reality is that many issues are fixed with a reboot. The longer you keep your computer running without a restart or shutdown, the higher the chances of encountering problems or issues. Continue reading