The first question most IT people ask when end users call for support is the good old “Have you tried turning it off and on again?”. While this may seem annoying, the reality is that many issues are fixed with a reboot. The longer you keep your computer running without a restart or shutdown, the higher the chances of encountering problems or issues. Continue reading
Unlike quick-fix IT relationships, a proactive or managed service provider isn’t there just to solve one off problems and leave. Your IT support provider should be there to guide your business through the ever-changing technology landscape. Continue reading
Congratulations on starting your new business! Costs can easily escalate and tech is often one of the bigger expenses. Just the sheer number of technologies available can overwhelm and confuse you. The latest tech has amazing features you didn’t know you needed, and suddenly your budget has gone skywards!
So how do you get the tech right for your business, without all the headaches and drama?
Do You Actually Need It?
Using a cloud application may mean you can skip the big server purchase and the ongoing maintenance costs of a server. Many line of business applications will have a cloud option that allows you to get all the benefits without the big upfront expense. So before you make the hardware purchase, look at what applications you require and whether a cloud version will suit your needs. You may be able to start with a basic package and expand to new versions as your business grows.Things to consider include: do you require remote access, will you need collaboration, do multiple users require access. This level of detail can be overlooked and causes expenses to spiral.
Get Professional Advice
It is easy and cheaper to ask friends and family what their recommendations are, but there are many more factors to consider than just their personal preference. Of course you can trust their input but they may be speaking from a consumer perspective, basing their recommendation on brand loyalty or on how another business does things (which may not be the best business model). As every business is different and matching the correct technology with the business can save you a lot of money and time in the long run.
Buy Business Grade
The majority of computers and laptops you see in the big department stores are not up to business standard. They are designed for home users to perform quick tasks and not run a full 8 – 12 hour (or more) a day workload. Business grade systems have additional features that your business needs, plus longer warranties and better support. Even attached peripherals like network switches and printers are built to a higher standard, to last longer and perform better.
Businesses grow and evolve during their first few years and the last thing you want to do is go out and buy new tech, playing catch-up and cobbling together an assorted mismatch of devices. Your new technology should be as flexible as your business, which means making purchasing decisions based on business strategy and not just on price. Perhaps this means instead of workstations for employees, they may only need tablets or rather than having a fixed point of sale system, you might choose mobile checkout devices so your staff can assist customers on the go. These two examples highlight how easy it is to commit to certain tech because it is ‘what you do’ but later discover you’re locked into a certain way of doing business. Trying to change business processes down the line impacts productivity, efficiency and culture in a big way, so we recommend buying with your future success in mind.
Choose A Trusted IT Partner
During your initial set up and growth, you will need an IT partner who can not only help with your purchase strategy but support you through any problems as they occur. That is the difference between a partner and a supplier, a partner is committed to driving long-term business success for you.
You can call on your partner and know they are immediately up to speed with your business, they know how IT can help leverage your competitive advantage and which critical systems they should focus on.
Getting good technology in place shouldn’t be seen as just an expense. It improves your productivity and allows you to serve your clients and customers better while enjoying consistent growth.
If you need an IT partner to help your business grow, give us a call at 08 8326 4364 or su*****@dp*********.au.