It is late on a Friday afternoon, and you have just sat down to focus on an important project that is due. You then notice your internet connection is not working, the printer on the other side of the office starts beeping with an error, a pop-up appears on your computer saying your antivirus subscription needs to be renewed and you remember you forgot to look at the backup failure message from last week.
Not again, you sigh in frustration. But who do you even call for these issues? Which company provides your internet? Who looks after the printer? Is it the one that also configures your anti virus or was it that staff member who left a month ago? Or did you get them from separate vendors at different times? You can barely remember all the various IT products and services you use on a daily basis, let alone who is responsible for each one.
This is a common dilemma that business owners face. Over the years, technology solutions have been patched together from various sources, but now, when problems crop up, you are left trying to figure out who handles what.
When multiple providers are involved, finger-pointing becomes common. “It’s not our problem; you need to call someone else”. This run around can cause yo to play phone tag or spend hours on the phone to tech support. The actual problem can also drag out for days or weeks.
Wouldn’t having one trusted IT advisor on your side be a relief, rather than frantically searching for answers when problems strike? Imagine this: instead of making call after call, you ring one single point of contact and explain the issue. You can then relax, knowing your IT provider is already working to resolve it.
A managed services provider (MSP) is trained to see the bigger picture of your entire technology ecosystem. They can work with you proactively to design integrated systems that work as a cohesive unit, eliminating compatibility issues caused by patchwork solutions over time. They can even implement 24/7 monitoring, so your IT provider is often alerted to problems even before they affect you.
Rather than waiting for problems to disrupt your work, your IT Provider shifts you to a proactive model where they work behind the scenes to pre-empt as many issues as possible, so there is no more stressing out each time a new pop-up or error message appears!
With specialised vendor relationships, an MSP may also be able to save you money on ongoing costs such as internet fees or cloud services. So, not only do they provide enhanced support but their expertise can also lower your regular expenses (as well as lowering your stress levels!).
Imagine your busy day without worrying about when the next IT glitch may strike. With a dedicated IT support partner, you can gain that peace of mind.
If you are in Adelaide or Sydney contact us, your specialist IT providers, to discuss your requirements..
