As a business owner, you may already have an existing IT support provider or MSP that handles your IT needs. However, have you ever considered if they still truly meet your needs and expectations? Just settling for the status quo and sticking with the “devil you know” may not always be the best approach to your current business’s needs. Continue reading
It can be very upsetting when your computer breaks down. It probably has the whole of your business on there and you need someone that you can trust to take care of your device. It can be a lot to ask and that is why we are sharing the following five tips to help you feel better about your choice of repair company / person. Continue reading
Sometimes myths are harmless, but when it comes to business IT myths, not knowing the truth can be damaging. Make smarter tech decisions with accurate information and a better understanding of IT. This article debunks seven common business IT myths. Continue reading
What we can do easily today was literally the stuff of dreams just 10 or 20 years ago. But as much as good technology has made working remotely easier and enabled many businesses to keep going via working from home, we also must remember that trying to fix IT issues yourself may cause more issues and can be a massive time thief. Continue reading
IT Support for Your Business
The majority of businesses today have one or more computers, and that is unlikely to be the full extent of the technology. Everyone has a smartphone, and there may also be modems, routers, tablets and of course printers! When you have problems with any of these devices, business owners can feel stuck. Continue reading
Business today relies on technology in ways that we have never seen before. It is at the core of almost every business around today. Going digital impacts small companies as much and maybe even more than large ones; it can make new opportunities possible and accelerate your business path. Continue reading
In todays world technology allows us to accomplish more tasks faster than ever before. Paperless documents, remote collaboration and video conferencing have all lowered the costs and increased the speed of everyday business at an extraordinary rate.
As with most things, the benefits of modern IT does come at a cost. Consistent maintenance has become critical to almost every business. The IT department is now as important to the functioning of a firm as sales, marketing, or management. The advantages that come with modern technology more than outweigh the drawbacks – it is up to the business owner to balance both. In today’s highly competitive business environment the latest tips, tricks, and tools are essential to keeping ahead of the competition.
Considering a new technical support service? Find out why you should choose a tech support service that is proactive instead of reactive, what it should look like in the context of your business and how you can make an informed decision.
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- 5 Reasons Your Business Needs Office365 Today!
- Eliminate IT Distractions In Your Business.
- DIY IT, It May Cost More Than You Think.
- Is Your Old Tech Dragging You Down?
- Spectre and Meltdown: How you’ll be affected.
- 10 Tips to Stay Safe Online
- Digital Transformation – What’s In It For You?
As always, if you want to talk about Proactive IT Support and how it can help you, please give us a call on 08 8326 4364 or su*****@dp*********.au.
You have likely been using the same applications for some time in your business. While you have been replacing computers and devices regularly to maintain your competitive advantage, the standard software installation have largely remained the same. The programs do the job perfectly and everyone knows how to use them, so what is the point of upgrading?
In some cases, it is completely fine to keep that old legacy program. However, there are some aspects that you should consider:
With some software the author has moved on from supporting the program. They may have closed the business, sold it or gone in a different direction completely. Either way, they are no longer interested in helping and supporting the program. Every time you come up against a problem you have nowhere to turn and productivity takes a hit as you try and come up with a workaround. You also run the risk that it could suddenly stop working after a Windows update, start clashing with other essential software or even create large holes in your network security. Even applications from bigger companies like Microsoft have stopped support for older versions. Having support available to both assist and protect your business is a huge advantage.
Due to the rapid advancement of computer hardware, you may find a simple component refresh leaves your legacy program completely incompatible. The latest CPU, graphics card or motherboard may suddenly brings your entire business to a standstill, purely because it is too advanced. Owners can work around this by keeping some older computers running for that program, but as the hardware fails, you may find yourself struggling to find replacement parts or technicians able to install them.
The longer a program has been around, the longer hackers have had to discover its weaknesses and holes. It can be a flaw in the program itself or in the operating system that runs it. For example, the program may only run on Windows XP, but Windows XP is not being supported by Microsoft any more. This mean any new weaknesses in XP are not being fixed by Microsoft leaving you open for attack. This is how hospitals across the UK found themselves infected with ransomware last year – they were running programs with known weaknesses that were out of support.
Sometimes it is not always feasible to replace a program immediately and we can help you run it on a virtual machine. That is, getting the older operating system or program to run from within another program. With this setup you will have increased security, an element of support and a strong backup system while you work to find a replacement program. These solutions are very specialized and resource hungry though, so let us know if you need help.
The other option is to move to a new application that fulfills your requirements, is supported, compatible with new hardware and secure. If you have been running the old program for some time, this may feel quite daunting at first but we can help you out and assist with the migration.
Do you need to talk through your options? Give us a call at 08 8326 4364 or su*****@dp*********.au.
Outsourcing has become a dirty word. It implies that you are taking jobs and work offshore or giving up oversight over a key part of your business. Proactive It Support or Managed Services (or MSP – Managed Service Provider) is the complete opposite of that and is a local solution. Your business already looks for help in various places, hiring consultants, agencies and other contractors, all so that you can focus on running your business. Proactive IT is simply another of those specialized services, designed exclusively to help with your technology needs.
A True IT Partner
Our team act as partners dedicated to achieving your business success. We are able to analyze your strategic needs to tailor IT solutions specific to your business requirements. We work hand-in-hand with you to design, implement and maintain your IT and keep you involved at every step of the way. We will also be up to date on industry news and where relevant can apply it to your business so you don’t lose your edge. When new software versions are released, we can help you make informed decisions about whether to upgrade, stick with current version a little longer or switch to an alternative. You will have a true partner on your team that’s always looking out for you and your business.
Since our team get to know your business so closely, we are able to ensure all your tech support and maintenance is handled quickly and without disruption to your daily running. You will be able to keep your employees on task while our experienced technicians work through the issue, often remotely so the response is quick and disruption is kept to a minimum.
Visible and Accountable
Unlike standard outsourcing where you lose control of certain elements and are left to hope for the best, Proactive IT Services are completely transparent. You can get reports on the status of your computers or networks, the number of support tickets we’ve answered and exactly what we’ve been doing to keep your technology up and running. This level of visibility also means you’re able to see IT trends across your business and make strategic decisions to improve productivity and efficiency.
It Is A Local Solution
All of us have called a support number and found ourselves stuck in a frustration loop with an overseas call center. It is almost the entire reason outsourcing has earned a bad name. Our Proactive IT support service is actually a local service, a real-life business near you who employs local people and supports the local economy. Keeping your IT support nearby means you can get the tech assistance you need, with local knowledge, and customer service standards that make the process easier.
You Stay Protected and Prepared
Part of any Proactive or Managed IT service is to ensure your computers, network and digital devices are secure against threats. This means updates, patches, scans, tweaks, backups and system maintenance are all done for you. Your employees no longer have to worry about making time for these tasks and you don’t have to worry that they are getting skipped and opening up your systems for possible attacks. This level of proactive support ensures problems are stopped before they can occur and your business is able to keep on functioning. If anything ever goes wrong, your IT provider will have prepared disaster recovery and continuity plans so that you are up and running asap.
It Is Cost Effective
With Proactive or Managed IT, you will be able to reduce infrastructure costs very quickly as your IT partners are able to recommend better, faster solutions such as cloud storage and mobile technology. Instead of replacing hardware and software when things break, your IT experts will present plans with multiple cost-saving options and strategies. These can often extend to licensing and training too. Productivity improves as the technology begins to work with your processes and employees, not against them. Predictable costs are important to every business, which is why Proactive or Managed IT is the right choice. You’ll know your monthly expenses are capped, and you’ll be able to avoid expensive surprises.
Considering Proactive or Managed IT? Then reach out to us today on 08 8326 4364 or su*****@dp*********.au.